This Policy forms part of the PayPerQualified Terms & Conditions and is incorporated into every applicable order.
This Lead Quality & Replacement Policy explains when a delivered lead may be reviewed for replacement, what evidence is required, how replacement requests are handled, and which situations do not qualify for replacement.
1. Limited Replacement Cases
A delivered lead may be reviewed for replacement only in limited cases:
- The phone number is wrong, invalid, disconnected, or technically unusable.
- The phone number cannot be contacted through reasonable phone or WhatsApp methods.
- The same lead was delivered more than once to the same client by PayPerQualified in the same order.
- The lead is a test submission, spam submission, bot submission, or obvious fake entry.
2. Reachable or Technically Valid Numbers
If the phone number appears reachable or valid, the lead will not be treated as invalid simply because the person did not answer immediately. The client must document follow-up attempts inside PPQ CRM: first attempt within 5 hours and at least 5 attempts over 5 days.
3. Replacement Submission Deadline
Replacement requests must be submitted within five (5) days from the date the lead was delivered to info@payperqualified.ae with PPQ CRM follow-up records.
4. Cases Not Eligible for Replacement
Replacement is not provided for lack of deal closure, delayed client follow-up, buyer changing their mind, or budget mismatch.